At UTS we do things differently then other IT companies by running a fully staffed helpdesk just like a large corporation has available to their employees.
When your employees call us they are connected to a technician who is ready to resolve their issue right away, instead of a dispatcher just scheduling a time to come out, they immediately establish a remote support session where the tech can usually resolve the issue before you get off the phone. And for those times an onsite tech has to come out to resolve the issue we collect the needed info during the remote session so they show up with the proper parts and tools, on the first trip, to resolve the issue quickly.
Quick Response Times
Inefficiency wastes money that no business can afford to lose. The UTS Helpdesk can reduce technical support times from hours and days to mere minutes.
Friendly & Courteous Staff
We pride ourselves on being knowledgeable, professional, and approachable. When staff members are hired, there is just as much emphasis put on customer service as there is on knowledge and expertise. You will always be treated with the utmost respect and courtesy. A pleasant, knowledgeable professional will always greet you and be ready to help with your issue.
The Latest Remote Support Tools
We have multiple methods of remotely troubleshoot your issues and is constantly testing new technologies to make this task easier and more efficient.
Issue & History Tracking to determine common and reoccurring problems.
Tracking is vital to a successful Helpdesk. By tracking user issues, we can determine the presence of a growing issue that can be rectified before it becomes widespread. It also keeps us accountable for the work we have done.
You will see an immediate boost in productivity and efficiency. Downtimes will be reduced to minutes instead of hours, or even days, and your employees can get back to their tasks much quicker. With flat rate plans available there will no longer be wasted time getting permission or approval to call because you get unlimited support for a single monthly fee.