If you have ever watched television sitcom, you would have learned that most people, men or women, make such a tangle out of plumbing, carpentry or electrical work the tradesman actually have to charge them more to fix what the homeowner tried to do in the first place. It’s no different in the tech industry.
I had a client ask me the other day, what is the most challenging thing about running an IT Support company. There are many challenges, and they are different depending upon which day you ask me, but the overall most difficult challenge is when clients try to do things themselves.
We offer computers and VoIp systems for sale, but we have clients who run out to the nearest big box store and grab the first computer they see off the shelf. It may not be powerful enough to run their proprietary software. It doesn’t come with Office, or an antivirus software which is compatable with their network. There are no printer drivers, the network and internet are not configured for their system. I can almost guarantee if they had called us in the first place we could have saved all of us a big bundle of aggravation and stress, not to mention that we probably could also have save them money.
Another is this. Configuring an entire network is not as easy as plugging in a couple of wires, clicking a few software choices and you’re off the to races. Configuring and efficient, high speed network is something we do day in and day out. We don’t have to guess where to plug what, and which software options to choose. Most of that is almost muscle memory for us by now. What could take someone without our training days to puzzle out, could literally take us hours. And it will be done properly.
One of the most important reasons to hire UTS is this. It could earn you money. You heard me right. If you or your staff are working on installing a new computer system, you are not working on building, marketing or selling your products or services. When you aren’t selling, you aren’t bringing in revenue. It’s as simple as that.