Unified Technology Blog

Help Desk, At Your Service

on November 13, 2018 No comments

Help Desk for small businesses, computer IT support for business in Brevard County, Indian River County

What if you could have one person who’s dedicated to receiving calls and answering tech support questions from the rest of your staff? Well, you can. At Unified Technology Solutions we offer Help Desk services to companies here on the Treasure Coast.

IT issues can often arise without warning, and a managed IT support service should be there to make sure business is not impacted. When email isn’t working, when the network isn’t accessible, when you can’t print—all of these problems eat into your employee’s productivity.

Too many time these tasks fall on the one or two people in your company who are good with technical issues. The probelm is, they get overwhelmed by all of the calls for help, and oh by the way, who is doing their work while they solve everyone else’s tech issues? AND what if that person is YOU, the owner of the company? It could be time to seriously consider how much time/money a you would save if you or your employees didn’t have to waste time taking care of your company’s teach issues.

Instead of having your staff fumble around for answers every time they run into a technology issue, just outsource to your technology help desk. This would cost you a fraction of what it would to hire an in house-staff member to do this same job.

A managed IT support service can make quickly and safely ensure that new devices and software are compliant with company policy and functional, recognize the signs of a cyber attack, and help them to foster better habits to protect themselves.

Outsourcing your helpdesk means that an expertly resourced team takes on this responsibility. In this way, your business can save time and money and need not worry about things like training, the necessary hardware and software, a space for the help desk team or hiring new staff members to support it.

An outsourced team, on the other hand, doesn’t just offer top-notch, knowledgeable IT support – these experts are also trained in client support. This means that every request to the help desk is met with a quick and courteous response, providing the best experience possible for your employees.

 

 

 

 

Your IT GuyHelp Desk, At Your Service

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