I use AI, both personally and professionally. For the past 18 years, I have run Unified Technology Solutions, an IT company in Vero Beach, FL, that guides clients through AI decisions. I understand that AI can be wrong. What caught me out was an AI support chatbot...
AI
Who Can See What Your AI Note-Taker Records?
Article Summary: AI note-takers join your meetings, transcribe everything said, and save the recording and summary to the vendor's servers. Who can see that recording depends on the tool. Some keep your data inside your own Microsoft or Google environment and never...
How to Run a “Shadow AI” Audit Without Slowing Down Your Team
It usually starts small. Someone uses an AI tool to refine a difficult email. Someone enables an AI add-on inside a SaaS app because it promises to save an hour a week. Someone pastes a paragraph into a chatbot to “make it sound better.”Then it becomes routine.And...
Beyond Chatbots: Preparing Your Small Business for “Agentic AI” in 2026
AI chatbots can answer questions. But now picture an AI that goes further, updating your CRM, booking appointments, and sending emails automatically. This isn’t some far-off future. It’s where things are headed in 2026 and beyond, as AI shifts from reactive tools to...
Deepfake CEO Scams: How to Protect Your Business from Voice Cloning
Your bookkeeper receives a call that sounds like you. The caller knows a vendor's name, says a payment is urgent, and asks for the money to go to a new bank account. They also say there is no time for the usual approval. Would your employee send it—or stop and verify...
AI’s Hidden Cost: How to Audit Your Microsoft 365 Copilot Usage to Avoid Massive Licensing Waste
Artificial Intelligence (AI) has taken the business world by storm, pushing organizations of all sizes to adopt new tools that boost efficiency and sharpen their competitive edge. Among these tools, Microsoft 365 Copilot rises to the top, offering powerful...