Business Phone Systems

Call Today: 772.539.7667 Unified Technology Solutions provides both PBX and VOIP  business phone systems in Vero Beach, Florida.

The Advantages of A Virtual Help Desk

on October 3, 2019 No comments

What if you could have one employee who’s dedicated to receiving calls and answering tech support questions from the rest of your staff? Essentially, someone having this role would be like a help desk for your business. 

Virtual help desks are staffed by people who are truly experts in all things tech. This not only benefits your customers and clients (as things are resolved faster), but it benefits your employees, too. Instead of focusing on problems that are not in their area of expertise, they can focus on the tasks in which they excel (and for which they were hired).

But having an on-site staff of experts in every application you use, at every location, around the clock isn’t practical for most companies. Instead, an off-site, virtual help desk can provide access to expertise in your full suite of applications and technologies wherever your employees are, whenever they need assistance. Here are several benefits from having a virtual help desk as part of your team:

  1. 24×7 remote support

No one, it appears, at any company are just working 9-5 at the office any more. With tablets, smart phones and skype they now work from practically everywhere now trying to meet deadlines. So if your customers run into an issue your virtual help desks nver shut down, so you’ll always be able to get an answer and get your work done.

  1. Your team has more time for important work

Getting a phone call when users are having problems distracts your own technology team from working on new technical strategies that will help your business. When those calls go to a virtual help desk, you team stays focused on creating business value rather than addressing routine questions.

  1. Problems get resolved quicker

The team staffing a virtual help desk is comprised of experts in the technology. Armed with a knowledge base of solutions, they’re quickly able to resolve straightforward problems. Tougher problems are easily escalated for higher levels of service.

  1. Better tracking of issues

Virtual help desks track data that lets you see what kinds of issues your team is repeatedly facing, so you can take steps to address the root cause.

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Your IT GuyThe Advantages of A Virtual Help Desk

End of The Year Planning

on December 4, 2018 No comments

 

Managed IT Services, Vero Beach

It’s that time.  In a few weeks 2018 will end and 2019 begins. Things are changing and if you don’t keep up you will fall behind. It’s time to make certain that all of your valuable data from 2018 is backed up and secure. It is also time to think ahead if you havent begun to already. 

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Your IT GuyEnd of The Year Planning

Making the Decision-VoIp Versus Landlines

on October 10, 2018 No comments

 

Landline versus VoIP phone system. Which one should you choose? It’s a difficult choice, but if we put in into perspective, it’s like choosing between a classic car and a newer one. A classic car has a history of performance, it’s a known entity. Business PBX systems have been around since forever. The issue is this, will they still be around as your company grows and expands? The answer is, probably not.

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Your IT GuyMaking the Decision-VoIp Versus Landlines

Unified Technology Solutions and VoIp

on August 21, 2018 No comments

business telephone systems vero beach, business telephone systems sebastian, telephone switchboards for companies vero beach

The Business Phone Systems of today are no longer ones which use landlines. Today, savvy business owners are switching to VoIp. In the days when VoIp first came on the scene it was a novelty. The sound quality was terrible and the line quality was even worse. But that was a long, long time ago. Now, VoIp is virtually indistinguishable from land line quality, and in some areas I would venture to say that it’s better than land line quality. 

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Your IT GuyUnified Technology Solutions and VoIp

Working Smarter Not Harder

on April 23, 2018 No comments

young business man work in office on computer

American culture has for years embraced the notion that the more hours you work, the more effective you are. There are studies out now which dispute that fact. According to Lou Babuaata of Zen Habits, prioritizing your Most important tasks. Then get those done first thing in the morning and move on with all of the other work that pops into your life during the day. This is the best way to be productive. Any number of hours we work in a week that surpasses 55 hours is mostly a waste of our time. The longer we work, the less productive we become. We can now say that’s a fact.

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Your IT GuyWorking Smarter Not Harder

Advantage of VoIP Versus Land Lines

on February 15, 2018 No comments

VoIp, tablet and smart phone integration vero beach, tablet and smart phone integration Ft Pierce, tablet and smart phone phone integration, VOIP, unified Technology solutions

Unified Technology Solutions installs and maintains VoIP phone systems for companies from Indian River County to surrounding counties. VoIP gives companies the flexibility to have multiple lines without the hassle of installing physical phone lines. We have long been proponents of this type of phone system vs the standard land lines from that big company who shall not be named.

What are some reasons why VoIp have become a popular alternative to old fashioned PBX and Landlines?

“Why Choose VoIP Phone Service for Your Business?

Many VoIP services have the same quality and reliability you expect from your phone company, but they cost less and offer more features. VoIP services often have better international rates and can be used on cordless phones, computers, smartphones or tablets so you can reach clients and coworkers. Plus, you don’t have to worry about dropped calls. VoIP services give you a lot of flexibility: You can direct your voicemails to your email, use a mobile app that lets you use your smartphone like your office phone, plus you can forward calls from your office to any device, including a desktop or laptop computer…..”

“VoIP vs. PBX Systems

PBX, private branch exchange, systems are traditional business phone systems. These analog exchanges consist of physical equipment hosted in your office that connects your internal lines to external phone lines. PBX is a reliable phone system for your office, but the costs are much greater than a VoIP phone service’s costs. VoIP services use software and are typically hosted in the cloud, so there is usually no hardware to purchase, install or maintain.

While VoIP systems are typically just as reliable as PBX systems, they rely on your internet connection. That means if you ever have a power outage that leaves you without internet, your phone lines will also be down. However, you can still access your VoIP account from a mobile device, if it has a data plan.

Which VoIP Phone System is Best for You?

When choosing the best VoIP service for your business, consider your budget, the size and type of your company, and what your calling needs are. Maybe add-on features will be the determining factor in your decision. For example, some VoIP services provide video conferencing in addition to phone capabilities, which is useful if you have multiple offices or remote employees.”  From Business.com   BY CHAD BROOKS

Should you have a case where your company is growing by leaps and bounds, but you don’t have office space for all the new hires, then a VoIp system will be invaluable. You can set the system up so that employees working remotely will appear to be sitting right there in your office building. In the case where you have plenty of room, but the nature of your work keeps certain people out in the field most of the time, then the ability to interface with tablets and smart phones is one your company will need.

Still not sure you want to cut the cord? Give us a call and we can have a chat about the right option for your business.

Your IT Guysmanaged IT services vero beach, sebastian, ft pierce, port St Lucie West Pam beach, Palm bay, melbourne,Managed business IT services in Fort Pierce, Vero Beach, Sebastian

 

 

 

 

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Your IT GuyAdvantage of VoIP Versus Land Lines

Windows and Laptops

on January 4, 2018 No comments

 

Desktops and laptops are getting more compact and lighter each year. Although they may not appear at first glance to look significantly different  than before, internals and the software have adapted to catch up with smart phones.  Computing power is increasing, battery power is getting better  operating systems are being slimmed down and built to better integrate into the tablet and smart phone world. We have all known for years the pros and cons of AMA Vs  Intel Chips, many of us preferring Intel. But there is whole other type of processing chip, known as ARM. Up until now, because of software and processing issues, it wasn’t a great option for laptops and such. But it seems that has changed, and it makes for some exciting changes coming down the pike.

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Your IT GuyWindows and Laptops

Do You Have Enough Computing Power?

on December 8, 2017 No comments

As 2017 comes to a close, we are all going to be busy trying to get through Holiday preparations, out of town visits, company coming to town and end of the year tasks at work. My partners and I have been discussing how we are going to grow our business in 2018, and I think it would be a safe bet that many of you are thinking about the same thing.

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Your IT GuyDo You Have Enough Computing Power?

Information Technology and the End User

on November 29, 2017 No comments

 

IT was long the realm of the Information management department and it’s people. With the advances in Mobile technology and portability, that monopoly has begun to fray around the edges. Today, more of the IT decisions are being driven by the people who actually use the software and the devices in their work for the company. In our line of work, all too often  we see the frustration when the software used for different applications within companies are data processing friendly and highly end-user UNfriendly. The good news is software and hardware companies are getting the point and the end-user is no longer in the mystery realm, they know how to use their smart phones and tablets. If they don’t like the software they’re being forced to use, they will go find something which works for them and simply work around management to get their work done. 

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Your IT GuyInformation Technology and the End User

Adding Power to Google Account

on October 27, 2017 No comments

 

If you are like us and you have a busy office, sometimes any little thing we can do to make our systems integrate with each other work for us is a welcome upgrade. It will also be a blessing for some of our current customers. If you are already using DocuSign, Trello, and Quickbooks, it’s a nice shortcut to make a day’s workload a little lighter.  The Quickbooks add on puts a View invoice box attached to a group of all the invoices gmails you recently sent out. Keeping everything in one place. Try it out, see if you like it.

From Google Tech news:

Google is launching third-party add-ons for Gmail today. These native extensions will allow you to bring the power of services like Asana, DocuSign, Trello, Wrike and others directly to your inbox — no matter whether you are an enterprise or individual user.

If you’ve been following along, this announcement doesn’t come as a total surprise. The company first announced at its I/O developer conference in March that this feature was coming. At the time, though, this was only a developer preview; since then, Google has worked with a number of partners to bring a first set of native extensions to Gmail.

This first set of partners includes Asana, Dialpad, DocuSign (coming soon), Hire (by Google), Intuit QuickBooks, ProsperWorks, RingCentral, Smartsheet, Streak, Trello and Wrike. Unsurprisingly, the focus here is on productivity services that, for the most part, already include some connection to email. The add-ons live in the right sidepane of Gmail (though sadly they are not available in Inbox by Gmail, Google’s other email client).

Asana co-founder Justin Rosenstein told me that this will allow his customers to more easily bring tasks from external emails to the work-tracking service. It also will allow Asana users to see more details about tasks that appear in emails they receive directly from Asana or from other users.

The same is true for most of the other integrations, whether that’s the Trello add-on allowing you to turn emails into actionable tasks or the RingCentral add-on allowing you to make outbound calls and view and send SMS messages from your inbox.

What’s nice is that these add-ons also work in the mobile Gmail app on Android. As for iOS support, a Google spokesperson tells me the company is “working with Apple to bring Gmail Add-ons to iOS users.” It’s unclear when exactly this will happen, though.

As somebody who heavily relies on Trello’s Chrome-based plugin for Gmail to stay semi-sane, the idea of a native integration with Gmail definitely sounds like it’ll make life easier — especially because of this mobile integration.

You can now install these integrations from the G Suite Marketplace; if you are a developer, you can also start creating add-ons for your own organization. These Gmail add-ons join similar tools for Google Docs and Sheets that are already available in the Marketplace.”

Your Tech Guys

managed IT services vero beach, sebastian, ft pierce, port St Lucie West Pam beach, Palm bay, melbourne,Managed business IT services in Fort Pierce, Vero Beach, Sebastian

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Your IT GuyAdding Power to Google Account