Computer Company

End Of Year Planning

on November 21, 2019 No comments

About this time every year, we talk about preparing for the upcoming new year.  If your company is growing, if you are considering a move to a new location, if you are adding new data processing tools, then you would be wise to give us a call and let us help you put a plan together.

Time after time we get called in after things have been put in motion, and almost without exception, it would have been less expensive and much more efficient if we had been in on your plans from the beginning.

If we have never worked with your company before, it’s the time for us to come in and study your operation. If you are a current customer, then we have a pretty good idea of how things are currently running, what upgrades would be necessary to add more software and computers.

It’s also a great time to think about ditching your old phone system. At UTS, we can help you pick the best solutions for the phone traffic at your firm.

Some companies may need to use more of the features of their new VoIP system than others will. Still, there are also current customers who have a VoIP system installed and they aren’t taking full advantage of some of the great tools which come along with the newer VoIP Systems.

It’s also important to make sure you have the latest version of Antivirus software running on your system. We can run checks on your computers and clean up any junk, or malware that might be hiding on your system.

We can perform “Housekeeping tasks” to keep your systems uncluttered and running smoothly. In other words, clearing off old documents and moving them to an archival device. Cleaning out old usernames and passwords.

Be prepared for a fast start on the first few business days of 2020. Give us a call.

Your Tech Guys

Your Tech Guys

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Your IT GuyEnd Of Year Planning

The Advantages of A Virtual Help Desk

on October 3, 2019 No comments

What if you could have one employee who’s dedicated to receiving calls and answering tech support questions from the rest of your staff? Essentially, someone having this role would be like a help desk for your business. 

Virtual help desks are staffed by people who are truly experts in all things tech. This not only benefits your customers and clients (as things are resolved faster), but it benefits your employees, too. Instead of focusing on problems that are not in their area of expertise, they can focus on the tasks in which they excel (and for which they were hired).

But having an on-site staff of experts in every application you use, at every location, around the clock isn’t practical for most companies. Instead, an off-site, virtual help desk can provide access to expertise in your full suite of applications and technologies wherever your employees are, whenever they need assistance. Here are several benefits from having a virtual help desk as part of your team:

  1. 24×7 remote support

No one, it appears, at any company are just working 9-5 at the office any more. With tablets, smart phones and skype they now work from practically everywhere now trying to meet deadlines. So if your customers run into an issue your virtual help desks nver shut down, so you’ll always be able to get an answer and get your work done.

  1. Your team has more time for important work

Getting a phone call when users are having problems distracts your own technology team from working on new technical strategies that will help your business. When those calls go to a virtual help desk, you team stays focused on creating business value rather than addressing routine questions.

  1. Problems get resolved quicker

The team staffing a virtual help desk is comprised of experts in the technology. Armed with a knowledge base of solutions, they’re quickly able to resolve straightforward problems. Tougher problems are easily escalated for higher levels of service.

  1. Better tracking of issues

Virtual help desks track data that lets you see what kinds of issues your team is repeatedly facing, so you can take steps to address the root cause.

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Your IT GuyThe Advantages of A Virtual Help Desk