The holidays are coming up fast. We are almost at the very end of what was, for many here in Vero Beach, one of the busiest and most productive in their company’s history. And we want to do that again next year. What about you?
What if you could have one person who’s dedicated to receiving calls and answering tech support questions from the rest of your staff? Well, you can. At Unified Technology Solutions we offer Help Desk services to companies here on the Treasure Coast.
IT issues can often arise without warning, and a managed IT support service should be there to make sure business is not impacted. When email isn’t working, when the network isn’t accessible, when you can’t print—all of these problems eat into your employee’s productivity.
Too many time these tasks fall on the one or two people in your company who are good with technical issues. The probelm is, they get overwhelmed by all of the calls for help, and oh by the way, who is doing their work while they solve everyone else’s tech issues? AND what if that person is YOU, the owner of the company? It could be time to seriously consider how much time/money a you would save if you or your employees didn’t have to waste time taking care of your company’s teach issues.
Instead of having your staff fumble around for answers every time they run into a technology issue, just outsource to your technology help desk. This would cost you a fraction of what it would to hire an in house-staff member to do this same job.
A managed IT support service can make quickly and safely ensure that new devices and software are compliant with company policy and functional, recognize the signs of a cyber attack, and help them to foster better habits to protect themselves.
Outsourcing your helpdesk means that an expertly resourced team takes on this responsibility. In this way, your business can save time and money and need not worry about things like training, the necessary hardware and software, a space for the help desk team or hiring new staff members to support it.
An outsourced team, on the other hand, doesn’t just offer top-notch, knowledgeable IT support – these experts are also trained in client support. This means that every request to the help desk is met with a quick and courteous response, providing the best experience possible for your employees.
What makes UTS different from other IT Companies? I think the biggest hint is in the name of our company. Unified Technology Solutions.
When I attend networking functions, one of the things they ask us to do is to share something about our company which differentiates us from the others who offer IT support.
Almost without exception, most of the people there will say things like, we are honest, we take care of our customers, we are hard working. So even though we are all of those things, I would venture to say they might NOT be the only factors which make us a better fit for your IT needs.
What else can we offer as a reason to choose us? As I stated earlier in this post, it’s all right there in our name. We don’t just fix a broken PC or laptop, we offer full service solutions for all aspects of your business. From phone systems, to software and hardware integration, to offering our assistance with design and management of your network. At UTS, we realize that running a successful business, managing staff and keeping up with technology can be quite a lot to juggle every day. It’s our goal to help lighten the load.
Our people are well trained and experienced. Sometimes all the training in the world doesn’t help when you have an intermittent problem. Experience and the ability to think things through based upon that experience is a skill set not all of our competitors have.
At UTS we are known to anticipate situations which could cause problems down the line and work with you to implement changes which keep those issues from occurring.
We have a number of support levels available to our clients and we understand that you need things running, you can’t wait for a couple of days. Our response time is within minutes of hours, not days or weeks.
UTS is truly a family owned business. I know that phrase, like a family, is overused, but in our case, we are family. Any staff we bring on to work with us is treated like family.
Anyone can take a few courses online or at a Junior College and become certified to work on computers. We have been trained and we have years of experience, plus we are constantly learning in order to keep up with advances in hardware and software.
UTS is in this for the long run. We have a local office here in Vero Beach, support services for all types of budgets, and a responsive, educated staff. We are going to be here when you call.
If you have ever asked your phone for directions, or the weather, you have become a user in the Internet of Things. What does that mean to you, and me? Just this. Technology has upended everything from the way we shop to how we invest our money. And while that hurts established companies who are unwilling or unable to adapt their business models, it’s created incredible opportunities for savvy entrepreneurs.
Unified Technology Solutions offers a full range of IT and Phone support for companies. From the installation of state of the art Security Software to Backup, Cloud Storage, and communications support.Aamongst the support services we offer is our Help Desk.With Help Desk, your staff isn’t forced to sit and wait for a tech to get on site. They can get help right away.
When a network goes down or experiences issues, sometimes the problem is something we have seen or heard of before. Because of our knowledge and background, our Help Desk can fix those issues fairly quickly. Most of the time we don’t even need to be on site.
Unified Technology Solutions has multiple methods of remotely troubleshooting your issues and is constantly testing new technologies to make this task easier and more efficient. We start by walking you through exactly what let up to a problem, and then we employ our sophisticated diagnostic software, to quickly identify what is causing the problem. If it is a software issue, we can access your system and fix the issues without delay. Should it be a hardware failure, chances are we have already completed all the diagnostic work, so in most instances we can grab the parts and get on site quickly.
Rather than have your people try to diagnose a problem themselves and spend hours unable to accomplish their own work because of a down computer, with our Help Desk services, your employees can get back to their tasks much quicker.
With flat rate plans available there will no longer be wasted time getting permission or approval to call because you get unlimited support for a single monthly fee.
The technicians who man our Help Desk have experience with Microsoft Products as well as Linux, Email Servers and more. If you would like to learn more about what our offerings are, just give us a call we will be happy to set up an appointment to go over them with you.