What ARE Managed IT Services, and does Unified Technology Solutions do them?
To answer the question, yes, we do perform Managed IT services. And now to explain what that includes: It simply means that we are a team of computer support people who have been trained and continue to hone the skills and tricks of the trade that keep computer networks up and running smoothly for companies big and small. At UTS we help businesses manage their phone and computing needs by helping them to first design the proper size and style of network their business needs today, and a system that will be easy to add on to as their computing and phone needs grow.
We work with in house IT departments as backup, or we become the outsourced IT department, depending upon the needs of your company. AT UTS we can offer remote support so that your downtime is minimal for most problems, and we offer monitoring services in order to keep problems from happening as much as possible.
At Unified Technology Solutions we also keep up to date on what the latest risks are to your systems and we will install and monitor security software for your company. Along with that we work with you to ensure your backup procedures are in place and working properly, just in case a breach should occur.
What does all this mean? Simply it gives you the tools you need, at your finger tips, to keep your systems running efficiently, and a provider with the skills and knowledge to help your computing power keep up with the demands of a growing business.
You have servers and multiple computers in your operations. Your field people have smart phones and tablets. You have switched from a landline PBX system to VoIP. Your technical department support department consists of one or two people and on the days when there are systems problems, it’s impossible for a staff that size to fix every problem. What do you do?
Well, I know one big thing you can do. Hire Unified Technology Solutions as your backup. Normally a computer repair company is only called when there is a problem or consulted if advice is needed. Otherwise, they are not an active participant in you companies IT technology management and decisions. The IT experts at Unified Technology Solutions prefer to take a more active role and be proactive when it comes to finding issues before they are problems.
For a flat monthly price we start by installing network monitoring tools on every PC and Server so we can get a better view of your systems performance, using these tools Unified Technology Solutions can spot problems and bottlenecks before they affect you and your employees. When problems arise your staff calls into our helpdesk and a knowledgeable & helpful technician remotes into the machine and resolves the issue while you are on the phone. And if it can’t be fixed remotely we will come to you to repair the issue, for no additional charge.
We understand that some companies want an onsite presence, and their own staff. That is fine. Unified Technology Solutions works well with on site techs. We are not out to do anything but make your systems run as efficiently and effectively as possible.
We also can assist you in a number of ways when the time comes to make decisions about upgrading your technology. We can do research on available products to find what best suits your needs, sit in on vendor negotiations, send representatives to management meetings, and review your communications contracts to make sure you are not wasting money. Our goal is to become your trusted technology advisor and a part of your team.
System outages can cause loss of revenue, employee frustration, and if your customers can’t reach you just think what that may mean. We have a solution that will save you countless frutration and headaches. Give us a call.
As a parent, watching an infant as he or she begins this journey of life, can be an amazing experience. If each day we take time to really watch them. To watch them watching us, trying to mimic the movements we make as we talk to them, trying to communicate with us without yet being able to form words. It’s an exercise in sheer wonder and sometimes in utter frustration. After a time, you learn which cry means hungry, or sad, or angry, and as the child grows, they experiment with how they can make you react to their needs. It’s a great dance.
As your computer gets older, does it seem to be running slower and slower? Are you thinking that perhaps you need a new one? Before you do anything like purchase a new computer, it would be a good idea to simply perform a few tasks which could clear out the clutter and make your system work faster.
With breakthroughs for promising technology on the horizon, pleasant surprises such as the emergence of blockchain are piquing the interest of those interested in the shift to a digital currency. As we cross the threshold into the new year, let’s take a look at what the technological terrain will look like in 2018.
Desktops and laptops are getting more compact and lighter each year. Although they may not appear at first glance to look significantly different than before, internals and the software have adapted to catch up with smart phones. Computing power is increasing, battery power is getting better operating systems are being slimmed down and built to better integrate into the tablet and smart phone world. We have all known for years the pros and cons of AMA Vs Intel Chips, many of us preferring Intel. But there is whole other type of processing chip, known as ARM. Up until now, because of software and processing issues, it wasn’t a great option for laptops and such. But it seems that has changed, and it makes for some exciting changes coming down the pike.
As 2017 comes to a close, we are all going to be busy trying to get through Holiday preparations, out of town visits, company coming to town and end of the year tasks at work. My partners and I have been discussing how we are going to grow our business in 2018, and I think it would be a safe bet that many of you are thinking about the same thing.
IT was long the realm of the Information management department and it’s people. With the advances in Mobile technology and portability, that monopoly has begun to fray around the edges. Today, more of the IT decisions are being driven by the people who actually use the software and the devices in their work for the company. In our line of work, all too often we see the frustration when the software used for different applications within companies are data processing friendly and highly end-user UNfriendly. The good news is software and hardware companies are getting the point and the end-user is no longer in the mystery realm, they know how to use their smart phones and tablets. If they don’t like the software they’re being forced to use, they will go find something which works for them and simply work around management to get their work done.
What’s a server you ask? In this instance, we are addressing a fixed server, not a cloud based server. A server is a computer that has been specifically designed to process data. It has powerful processing speeds,large data storage and software which will manage your network of computers. A server is designed to be stationary and it’s built to be a workhorse of processing power. It has the power to keep everyone on your network sharing and collaborating. Instead of having to manually share files each end-user can be assigned the ability to access one centralized database and that in turn will allow each of you to view and update the information in real-time quickly and efficiently. Servers are also used to run operations such as email, your office printers, calendar applications, sales leads and tracking, customer databases and other collaborative software packages.
Passwords. We need them. Some accounts require us to keep changing them. Other accounts force us to use dynamic password generators. We hate them, yet we have no choice but to use them. We also tend to forget them, so…we record them lest we forget, and leave them lying around for others to find.I am always amused when I get a service call at an account, and there, on the monitor, is a brightly colored sticky note with the user’s passwords on it.