You have servers and multiple computers in your operations. Your field people have smart phones and tablets. You have switched from a landline PBX system to VoIP. Your technical department support department consists of one or two people and on the days when there are systems problems, it’s impossible for a staff that size to fix every problem. What do you do?
Well, I know one big thing you can do. Hire Unified Technology Solutions as your backup. Normally a computer repair company is only called when there is a problem or consulted if advice is needed. Otherwise, they are not an active participant in you companies IT technology management and decisions. The IT experts at Unified Technology Solutions prefer to take a more active role and be proactive when it comes to finding issues before they are problems.
For a flat monthly price we start by installing network monitoring tools on every PC and Server so we can get a better view of your systems performance, using these tools Unified Technology Solutions can spot problems and bottlenecks before they affect you and your employees. When problems arise your staff calls into our helpdesk and a knowledgeable & helpful technician remotes into the machine and resolves the issue while you are on the phone. And if it can’t be fixed remotely we will come to you to repair the issue, for no additional charge.
We understand that some companies want an onsite presence, and their own staff. That is fine. Unified Technology Solutions works well with on site techs. We are not out to do anything but make your systems run as efficiently and effectively as possible.
We also can assist you in a number of ways when the time comes to make decisions about upgrading your technology. We can do research on available products to find what best suits your needs, sit in on vendor negotiations, send representatives to management meetings, and review your communications contracts to make sure you are not wasting money. Our goal is to become your trusted technology advisor and a part of your team.
System outages can cause loss of revenue, employee frustration, and if your customers can’t reach you just think what that may mean. We have a solution that will save you countless frutration and headaches. Give us a call.