The Helpdesk Technician’s role is to provide end user support via phone and remote tools so that our clients can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, and escalation of issues that cannot be resolved remotely.
Education Requirements: Degree or Certifications in a computer field preferred.
Experience: Minimum 2 years experience in a related position.
*Must be able to pass a background check.