Want to join one of the the best IT Companies on the Treasure Coast?

 

UTS is looking for Customer Oriented Technical Support Professionals to provide remote and onsite support to our ever growing customer base.

Do you have the following?

  • Customer Service Skills
  • A Friendly and Helpful Attitude
  • Degree or Certifications in a Computer Related Field
  • Experience with Onsite or Remote Support
  • No Criminal History (Must be able to pass background check)

If so please submit resume in PDF format to resume@unifiedtechs.com

Helpdesk Technician

End User Support

The Helpdesk Technician’s role is to provide end user support via phone and remote tools so that our clients can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, and escalation of issues that cannot be resolved remotely.

Education Requirements: Degree or Certifications in a computer field preferred and/or equivalent work experience.

Job Responsabilities:

  • Field incoming help requests from end users via both telephone and e-mail in a prompt and courteous manner.
  • Prioritize and schedule problems. Escalate problems when required.
  • Record, track, and document customer requests, problem-solving process, billable time, actions taken, and final resolution.
  • Support Desktop PCs and Business Applications via remote tools.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform remote and onsite fixes at the desktop level, including installing and upgrading software, troubleshooting hardware, implementing file backups, and configuring systems and applications.
  • Perform preventative maintenance.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to support requests.
  • May require work outside of normal business hours from time to time.

Required Knowledge, Skills & Abilities:

  • Understanding of current technology and trends.
    Knowledge of basic computer software troubleshooting for PCs.
  • Experience with desktop OSs including but not limited to Microsoft Windows and Apple Mac.
  • Experience with Basic Hardware Troubleshooting
  • Application support experience including Microsoft Office and QuickBooks.
  • Working knowledge of VPNs, DNS, DHCP, NAT, POP3, IMAP, and WEP/WPA.
  • Working knowledge of a range of network diagnostic utilities.
  • Exceptional written and oral communication skills.
  • Strong documentation skills.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Customer service skills.
  • Ability to work both independently and as part of a team.
Brian CookEmployment