EMPLOYMENT OPPORTUNITIES
Want to join one of the best IT Companies on the Treasure Coast?
UTS is looking for Customer-Oriented Technical Support Professionals to provide remote and onsite support to our ever-growing customer base.
Do you have the following?
Customer Service Skills
A Friendly and Helpful Attitude
Degree or Certifications in a Computer Related Field
Experience with Onsite or Remote Support
No Criminal History (Must be able to pass CJIS background check)
If so, please submit resume in PDF format to
resume@unifiedtechs.com
OPEN POSITIONS AVAILABLE
No positions currently available
We don’t currently have any open positions but if you feel you would be a good fit we would still like to hear from you and would be happy to keep a copy of your resume on file if one becomes available.
Education Requirements: Degree or Certifications in a computer field preferred.
Experience: Minimum 2 years experience in a related position.
* Must be able to pass a background check.
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Job Responsibilities
- Field incoming help requests from end users via both telephone and e-mail in a prompt and courteous manner.
- Prioritize and schedule problems. Escalate problems when required.
- Record, track, and document customer requests, problem-solving process, billable time, actions taken, and final resolution.
- Support Desktop PCs and Business Applications via remote tools.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform remote and onsite fixes at the desktop level, including installing and upgrading software, troubleshooting hardware, implementing file backups, and configuring systems and applications.
- Perform preventative maintenance.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to support requests.
- May require work outside of normal business hours from time to time.
Required Knowledge, Skills & Abilities
- Understanding of current technology and trends.
Knowledge of basic computer software troubleshooting for PCs. - Experience with desktop operating systems (OS) including but not limited to Microsoft Windows and Apple Mac.
- Experience with Basic Hardware Troubleshooting
- Application support experience including Microsoft Office and QuickBooks.
- Working knowledge of VPNs, DNS, DHCP, NAT, POP3, IMAP, and WEP/WPA.
- Working knowledge of a range of network diagnostic utilities.
- Exceptional written and oral communication skills.
- Strong documentation skills.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work both independently and as part of a team.
How to Apply
Please submit your resume in PDF format to resume@unifiedtechs.com
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