What happens when you get something new? Are you excited to have this new system? I love installing new hardware that will be less expensive to administer and maintain, and yet provide more functionality. But something that often happens when you try to use this new thing is that it doesn’t work like your old system did. In fact, other than the basics, you are having trouble figuring out how to take advantage of all the new features built in to your new system. It’s so frustrating.
We see this all the time. The company gets excited for its employees to have the latest and greatest high-tech gadgets. Tablets, smart phones, touch screen computers Phone systems. But instead of making things easier like all the commercials promised, these upgrades or new install just cause frustration. Why is that? Most likely it’s because they work differently, they have more features, and you forgot one key component to making change a good thing. Training.
At Unified Technology Solutions we actually recommend our clients reinvest some of the savings into redundancy and infrastructure and most of all training. Just today we installed a new phone system in a local church, we were able to come in under every other bid, while upgrading the network to gigabit fiber and putting in managed switches. The end result will be better performance across all their voice and data services and a cheaper monthly cost.
The VoIP phone system isn’t difficult to manage, but it has features this client hasn’t used before now. The only way to take advantage of all of the new features is to train yourself and your staff. The best technology in the world is only as good as the people who use it, and it can be a disaster if the people who are operating the equipment don’t know what they are doing. it can slow your business to a crawl, disrupt all of your processes and it can create an atmosphere that will be toxic. People don’t like feeling inept, they like feeling empowered. So, please, after we help you build a new system plan and develop an implementations schedule, put training on your project plan and everyone will be happier.
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