Unified Technology Solutions offers a full range of IT and Phone support for companies. From the installation of state of the art Security Software to Backup, Cloud Storage, and communications support. Amongst the support services we offer is our Help Desk. With Help Desk, your staff isn’t forced to sit and wait for a tech to get on site. They can get help right away.
When a network goes down or experiences issues, sometimes the problem is something we have seen or heard of before. Because of our knowledge and background, our Help Desk can fix those issues fairly quickly. Most of the time we don’t even need to be on site.
Unified Technology Solutions has multiple methods of remotely troubleshooting your issues and is constantly testing new technologies to make this task easier and more efficient. We start by walking you through exactly what let up to a problem, and then we employ our sophisticated diagnostic software, to quickly identify what is causing the problem. If it is a software issue, we can access your system and fix the issues without delay. Should it be a hardware failure, chances are we have already completed all the diagnostic work, so in most instances we can grab the parts and get on site quickly.
Rather than have your people try to diagnose a problem themselves and spend hours unable to accomplish their own work because of a down computer, with our Help Desk services, your employees can get back to their tasks much quicker.
With flat rate plans available there will no longer be wasted time getting permission or approval to call because you get unlimited support for a single monthly fee.
The technicians who man our Help Desk have experience with Microsoft Products as well as Linux, Email Servers and more. If you would like to learn more about what our offerings are, just give us a call we will be happy to set up an appointment to go over them with you.
The Tech Guys